1. Introduction
He55.win ("he55", "we", "us") takes your privacy very seriously. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and the steps we take to keep your data secure.
By registering for or using the he55 platform, you agree to the terms of this Privacy Policy. This policy applies alongside our Terms and Conditionsapplicable in conjunction with.
In summary: he55 never sells your information. Your data is used solely to provide services, ensure security, and meet legal obligations.
2. What information we collect
He55 collects several types of information, broadly falling into three categories:
| Data Type |
Detailed Examples |
Purpose of collection |
| Identity Information |
Full name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Email address, mobile number, home address |
Account verification, support, and notifications |
| Financial Information |
BKash/Nagad/Rocket number, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, device type, browser information |
Security, session management |
| Usage Data |
Game history, betting records, login timestamps |
Responsible Gaming Monitoring |
Important Information
he55 never stores your full card number, CVV, or PIN. Payment details are processed directly through encrypted gateways.
3. How information is collected
He55 collects information through three main methods:
- Directly from you: Information you provide during registration, KYC submission, support contact, or payment.
- Automatically: When you use the he55 platform, device and usage information is collected via cookies, log files, and tracking technologies.
- From Third Parties: Required confirmation details are obtained from payment providers and identity verification agencies.
We only collect information that is necessary to operate our services properly. We do not gather data beyond what is genuinely needed.
4. How your information is used
He55 uses your information for the following purposes:
- Account Management: Completing registration, verifying login identity, and securing your account.
- Payment Processing: Processing deposits and withdrawals, and maintaining transaction history.
- Customer Support: Resolving your complaints or queries and providing effective support.
- Security & Fraud Prevention: Detecting multiple accounts, preventing bonus abuse, and monitoring suspicious activity.
- Responsible Gaming: Detecting unusual gaming patterns and intervening promptly.
- Legal Compliance: Meeting regulatory requirements and complying with Anti-Money Laundering (AML) obligations.
- Promotional Communications: Sending you offers and updates with your consent (you can unsubscribe at any time).
What we will never do: Selling your information to third parties, using it for unlawful purposes, or sharing it with marketing partners without your consent.
5. Data sharing policy
He55 may share information with third parties only in very limited circumstances and under strict controls:
- Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
- Identity Verification Services: Licensed third-party verification agencies to complete the KYC process.
- Game Providers: Our partner software companies that manage your gaming sessions — only the technical information strictly necessary.
- Law Enforcement: he55 is required to provide information in accordance with Bangladeshi law or regulatory authority orders.
Outside the cases described above, he55 will not share your information under any circumstances. Any third parties who do receive data are contractually obligated to maintain the same privacy standards as he55.
6. Cookie policy
The he55 website and app use cookies and similar technologies. Cookies are small text files stored on your device.
- Essential Cookies: Required to maintain login sessions and run core site functions. Disabling these cookies will prevent the site from working properly.
- Performance Cookies: We collect anonymous statistics to understand which parts of the site are used most. All data is fully anonymized.
- Functionality Cookies: Remembers your language preference and other personalized settings.
- Security cookies: Used to prevent fraudulent login attempts and session hijacking.
You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the he55 platform.
7. Data protection measures
He55 employs multiple industry-standard security layers to protect your information:
- SSL/TLS Encryption: All data entering and leaving the platform is protected with 128-bit SSL encryption.
- Data Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): OTP-based verification for added account security.
- Server security: Our servers are protected by firewalls and intrusion detection systems.
- Regular Security Audits: Third-party cybersecurity experts regularly audit and test he55's systems.
- Staff Training: he55 staff are trained in data protection and bound by strict confidentiality agreements.
In the Event of a Data Breach
In the event of a security breach, he55 will promptly notify affected users and take the necessary corrective action.
8. Your rights
As a member of the he55 platform, you have the following rights over your personal information:
- Right to Access: You may request to know what information he55 holds about you.
- Right to rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
- Right to Restrict Processing: In certain circumstances, you may object to the processing of your data.
- Right to Portability: You may request a copy of your data in a machine-readable format.
- Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
To exercise any of these rights, contact he55's 24/7 live chat support. We typically respond within 30 business days. Please note that certain data may not be deletable due to legal requirements.
9. Protection of minors
He55 strictly prohibits registration and data collection from anyone under 18. We actively work to protect minors:
- Age is verified at registration and identity documents may be requested when necessary.
- Any account found to belong to a user under 18 will be closed immediately and no data will be retained.
- If you know someone underage who is using he55, please notify our support team.
For Parents: If your child has accidentally registered on he55, contact our support team immediately. We will close the account and delete all associated data.
10. Data retention period
He55 retains your information only for as long as necessary. Retention periods depend primarily on the type of data and applicable legal requirements:
- Active account information: Retained for as long as the account remains active.
- Transaction Records: Generally retained for 5 to 7 years in accordance with financial regulatory requirements.
- KYC Documents: Retained for up to 5 years after account closure.
- Technical Logs: Typically retained for 90 days to 1 year.
- Marketing Preferences: Updated as soon as you unsubscribe.
After the retention periods above, data is securely deleted or fully anonymized.
11. Privacy policy updates
He55 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or through the platform.
Continued use of he55 after any changes takes effect will be considered acceptance of the updated policy. The date of the latest update is always shown at the top of this page.
Recommendation: Check this page regularly, especially whenever you receive a notification from he55.
12. FAQ
No, never. he55 does not sell your personal information to third parties under any circumstances. Data is shared only with a limited set of partners strictly for service operations and legal compliance.
Yes, you can request deletion of your data. However, financial transaction records and KYC documents must be retained for a set period as required by law. To submit a request, contact he55 support.
No. Your password is stored in encrypted (hashed) form. No he55 employee or system can view your actual password, which is why he55 will never ask you for it.
In some cases, data may be shared with international servers or partners — such as game providers or identity verification services. All such parties are required to maintain the same privacy standards as he55.
Click the "Unsubscribe" link at the bottom of any promotional email, or contact he55 support to opt out of marketing communications. This will not affect your account activity in any way.